Lessons
Getting Started
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days
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PREPARE TO HIRE AGENTS
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days
days
after you enroll
- What Will I Need to Start Hiring? (2:43)
- Advertising on Indeed (5:32)
- Client Opportunities
- Active Profile - Arise
- Agent Registration Steps
- Approve CSP Request
- Finalize CSP Registration
- What Forms to Collect From a New Agent
- Setting up Information Sessions (8:18)
- Military Discounts
- Workflow Steps (3:01)
- CSP Surveys
- Enrollment Troubleshooting
- Failed Voice Assessment
- When to pay your CSP - Pay day
Technical
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Certification
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Starmatic
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Production
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SOW
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1099
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Support
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Invoices & Service Revenue Training
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Background Check / Drug Test
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days
days
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Welcome!
My name is Loresha Lance, your instructor, and Business Coach. I am thrilled to share all of my unique tips and strategies, which paved the path to become the 2019 Miami Business Award winner in the call center category.