Launch a Virtual Call Center

  Getting Started

Available in days

days after you enroll

• View the full list of clients = Matrix Start
• Arise Overview Start
• IBO vs. CSP Start
• NEW IBO FAQS Start
• Tips when hiring independent contractors: Start
• Glossary Start
• Qualifications Start

  PREPARE TO HIRE AGENTS

Available in days

days after you enroll

• What Will I Need to Start Hiring? (2:43) Start
• Advertising on Indeed (5:32) Start
• Client Opportunities Start
• Active Profile - Arise Start
• Agent Registration Steps Start
• Approve CSP Request Start
• Finalize CSP Registration Start
• What Forms to Collect From a New Agent Start
• Setting up Information Sessions (8:18) Start
• Military Discounts Start
• Workflow Steps (3:01) Start
• CSP Surveys Start
• Enrollment Troubleshooting Start
• Failed Voice Assessment Start
• When to pay your CSP - Pay day Start

  Technical

Available in days

days after you enroll

• Updated System and Equipment Policy Start
• Platform error messages in (pink) (0:55) Start
• PC Scan Start
• Phone Lines Start
• Fail PC Scan (3:04) Start
• ASD (Arise Secure Desktop) Start
• Headset / Computer Requirements (11:01) Start
• Computers - ASD - Landline Start
• PC Scan Help Start

  Certification

Available in days

days after you enroll

• Enrolling New Agents Start
• Pre-Work Modules Start
• Access My Classroom Start
• Certification Course Overview (6:55) Start
• Instructor's Information Start
• Chat Rooms Start
• Nesting Start
• Intervals Start
• Agent Can't Select Intervals Start
• Crowdhub Start
• Smart Enrollment Rules Start
• Certification Requirements Start
• Crowdhub (3:10) Start
• Certification Course Enrollment Checklist Start

  Starmatic

Available in days

days after you enroll

• Starmatic Learning (3:31) Start
• My agent has trouble selecting a schedule Start
• Starmatic Image Start
• Selecting and releasing schedules - Swap & Release Start

  Production

Available in days

days after you enroll

• Can I take time off? Start
• Star Program Start
• Lockdown Period Start
• Swap & Release Start
• QAPF Start
• Waivers Start

  SOW

Available in days

days after you enroll

• SOW (1:18) Start

  1099

Available in days

days after you enroll

• Form 1099 Start

  Support

Available in days

days after you enroll

• Enrollment & Registration Chat Support Start
• Partner Support Start

  Invoices & Service Revenue Training

Available in days

days after you enroll

• How will my call center earn revenue Start
• 2022 Service Revenue Calendar Start
• Arise Platform Usage Fee Start
• How to calculate payroll (10:19) Start

  Background Check / Drug Test

Available in days

days after you enroll

• Drug Test COVID19 Start
• Background Check Start
• Background Check FAQS Start