IBO vs. CSP | IBO Training

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(1) IBO Training

Getting Started

View the full list of clients = Matrix
Arise Overview
IBO vs. CSP
NEW IBO FAQS
Tips when hiring independent contractors:
Glossary
Qualifications

PREPARE TO HIRE AGENTS

What Will I Need to Start Hiring? (2:43)
Advertising on Indeed (5:32)
Client Opportunities
Active Profile - Arise
Agent Registration Steps
Approve CSP Request
Finalize CSP Registration
What Forms to Collect From a New Agent
Setting up Information Sessions (8:18)
Military Discounts
Workflow Steps (3:01)
CSP Surveys
Enrollment Troubleshooting
Failed Voice Assessment
When to pay your CSP - Pay day

Technical

Updated System and Equipment Policy
Platform error messages in (pink) (0:55)
PC Scan
Phone Lines
Fail PC Scan (3:04)
ASD (Arise Secure Desktop)
Headset / Computer Requirements (11:01)
Computers - ASD - Landline
PC Scan Help

Certification

Enrolling New Agents
Pre-Work Modules
Access My Classroom
Certification Course Overview (6:55)
Instructor's Information
Chat Rooms
Nesting
Intervals
Agent Can't Select Intervals
Crowdhub
Smart Enrollment Rules
Certification Requirements
Crowdhub (3:10)
Certification Course Enrollment Checklist

Starmatic

Starmatic Learning (3:31)
My agent has trouble selecting a schedule
Starmatic Image
Selecting and releasing schedules - Swap & Release

Production

Can I take time off?
Star Program
Lockdown Period
Swap & Release
QAPF
Waivers

SOW

SOW (1:18)

1099

Form 1099

Support

Enrollment & Registration Chat Support
Partner Support

Invoices & Service Revenue Training

How will my call center earn revenue
2022 Service Revenue Calendar
Arise Platform Usage Fee
How to calculate payroll (10:19)

Background Check / Drug Test

Drug Test COVID19
Background Check
Background Check FAQS

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IBO vs. CSP

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